UETR.io
Robert Jacobsens Vej 78a, 2300 Copenhagen SDenmark
[email protected]
Website and account support
Email [email protected] with the page URL, what you expected to happen and the exact error message. Include your browser and the approximate time of the problem if relevant.
For a transaction enquiry, start with a masked reference and a short description. Do not attach a full payment document, account number, password or signed transaction link unless an appropriate secure process has been agreed.
Email website support →Privacy and access requests
Use the subject “Privacy request” and explain whether you want information, a correction, account assistance or deletion. We may need proportionate verification before disclosing or changing personal data. Do not send an identity document in your initial email.
Report an access or security concern
If a link appears to expose someone else’s information, stop accessing it and contact us with the subject “Security report.” Describe the steps and the affected page type without copying other people’s data into the message.
When the bank is the right contact
For a missing transfer, recall, rejected instruction or account credit, contact the sending or receiving bank through a known official channel. UETR.io support cannot release funds, reverse a transfer or authenticate a bank document.
Our missing-transfer guide helps you prepare a focused bank enquiry.